Refund policy

We understand that sometimes a product may not be what you expected, and we're here to help!

If you need to return an item, please note that customers are responsible for the return shipping costs and the entire return process. We recommend using a trackable shipping service. Please contact us at info@dotthz.com for any questions, we are here to help :)

We have a 14-day return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dotthz.com.

Return addresses

Worldwide (except US)
Marowijnestraat 1
1058 VS Amsterdam
The Netherlands

US customers
DOTTHZ
8155 Lankershim Blvd
North Hollywood, CA 91605

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dotthz.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Quality Assurance Policy

If you experience any issues with your bag, please reach out to us at info@dotthz.com, and we will do our best to make it right. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dotthz.com.